Moore & Olson-Fallon & Bray Taking "Our Show" on the Information Highway: Using Technology and the Web to Deliver Programs & Services

23/Th 2:15 PM Owens

Type_Presentation: 60-minute Concurrent Session

PresentationTitle: Taking "Our Show" on the Information Highway: Using Technology and the Web to Deliver Programs and Services

ProgramStrand_Primary: Learning Assistant Center Management

ProgramStrand_Secondary: Technology and Distance Learning

Presentation_description:

Free pizza and a snazzy flier no longer attract an audience for an academic program. Students live busy lives, crammed with classes, activities, work, and personal commitments. And as educational support staff, we are also increasingly busy because of dwindling budgets and expanding workloads. Students expect access to programming and services 24 hours a day. At this session, an educational support services office from a four-year university will discuss how to use technology and the web to deliver services and programs. Examples and an annotated bibliography will be provided, and participants will be encouraged share their ideas.

Purpose of the Presentation

The presenters will identify and discuss how technology has changed how we deliver our servies and programs within educational support departments

Learning Objectives

1. to provide an opportunity for the attendees of this presentation to share new ideas for delivering services and programs by using technology and the web

2. to demonstrate how Educational Services for Students (ESS)at Case Western Reserve University is exploring ways to deliver programs and services by using technology and the web

3. to provide an annotated bibliography of resources on how best to deliver programs and services using technology and the web

4. to identify new mediums to reach college students

Significance to the Field/Relevance to CRLA Members

As students become more technologically dependent and savvy, the traditional model of face-to-face appointments and programs becomes less valued by students. At the same time, our departmental budgets are shrinking, which in turn reduces both our staff and our programming funding. Meanwhile students expect programming to take place when they're available--often late at night and on weekends. Yet it's difficult to expect staff members to either continually extend their day or return to campus later for programming. Therefore, finding new ways to deliver services and programs seems vital to outreach efforts. This program will provide examples of how an educational support services office is redesigning its outreach efforts by using technology and the Web.

Outline for 60-minute Session

I. Welcoming Icebreaker

II. Brief discussion with the attendees to capture a list of their issues with

delivering of services and programs

III. Description of Current College Students' Technological Expertise and Expectations

for Services and Programs

III. ESS's Response to the Issues of Delivering Services and Programs by Using

Technology and the Web

IV. Sharing Session with ESS Showing the Best of Websites Offering Services and

Programs

Handouts

The presenters will provide a handout that includes the program agenda, key points from the presentation, and an annotated bibliography with space for the attendees to take notes.

Presenters' Experience The presenters are currently exploring innovative alternatives for connecting with students who seeking ESS services and programs. Judith Olson-Fallon is the ESS Director, and Rhonda Moore is the ESS Programming Coordinator. Both have extensive programming experience and are presently exploring new means of reaching students via the web.

PresenterBio: Rhonda Moore is the Program Coordinator for the Educational Services for Students department at Case Western Reserve University.

Presenter2_Bio: Judith Olson-Fallon is the Director of Educational Services for Students (ESS) at Case Western Reserve University. She is also a writing lecturer for CWRU.

Presenter 3 Bio: Van Bray is Coordinator of E-learning and Assistive Technology at Case Western Reserve University. He also manages the Plain Dealer Electronic Learning Center and is currently spearheading face-to-face on-line services for the Educational Services for Students (ESS) Department at Case Western Reserve University. Van has an M.Ed. in Adult Learning and Development and has designed and managed several technology-rich learning centers to help adults with all kinds of disabilities to achieve their career goals.