Improve Your Organization's Processes to Build a Roadmap for Student Success
Sandra Furterer, University of Dayton & Michael Key, University of Dayton
This workshop will allow participants to learn how to apply the Lean Six Sigma methodology to improve
processes of operation. A case study about improving hiring processes will allow participants to actively
apply the Lean Six Sigma tools. These tools can be applied to any institution of any size.
Routing Successfully Through Texts
Don Philpot, Shippensburg University
Many college students struggle with texts. This interactive workshop focuses on idea development and
coherence and the ways students can improve their comprehension. Participants will extend their
understandings about idea identification and cohesion through hands-on experiences with college
textbooks and discuss the instructional implications of these experiences.
En Route to Successful SRC and SIG Leadership
Jon Mladic, Rasmussen College
This pre-conference institute for current SRC and SIG leaders will highlight best practices for
engaging SRC or SIG members and engaging new professionals. Attendees will have the important to
share struggles and successes in their SRCs and SIGs and to network with fellow SRC and SIG leaders.
Learning Center Leadership and Management: Striving for Excellence
Laura Sanders, Valparaiso University
This interactive session will introduce participants to the Learning Center Leadership Certification
(LCLC) and the Learning Center of Excellence Certification (LCE) offered by the National College Learning Center Association (NCLCA). Detailed certification criteria will be outlined and guidance to prepare a successful
application will be provided.
Values are Your Compass: A Value-Centric Approach to Student Support
Anne Compton, Katie Denton, Dayra Fallard-Mendoza, Callie French, Jessica McMahan, Leslie Woolson; University of New Mexico
This session introduces participants to a values-based approach to understanding the learning center's
identity and relationship to the students it serves. We will explore ways to customize CRLA outcomes to
match your center's values, and brainstorm strategies through which a center's values can influence programming,
training, outreach, and recruiting initiatives.
Starting your Tutor Training Journey: An Introduction to ITTPC Certification
Shawn O'Neil, UNC-Greensboro; Olga Thurman, El Paso Community College Valle Verde
This session is designed for new tutor training program administrators. Attend this session if you are
new to a certified program, or seeking certification. Learn the criteria for certification, the application
process, and common pitfalls to avoid. We will also detail how to choose training topics at level 1.
Construction Ahead: Digging into International Tutor Training Program Certification Standards
Shawn O'Neil, UNC-Greensboro; Olga Thurman, El Paso Community College Valle Verde
For tutor training program staff with >2 years experience with ITTPC (or AM pre-con session participants).
We will discuss choosing ITTPC topics, assessing tutor training outcomes, and how to document source material.
Attendees should walk away with a training development plan, assessment strategies for popular topics, and an
introductory bibliography.
International Mentor Training Program Certification (IMTPC): Developing/Expanding Your Mentor Program
Michael Saenz, The University of Texas at Dallas; Ashley Lewis, University of West Georgia; Jenna Polizzi, The University of Tampa
This institute is intended for college and university professionals who are developing or
enhancing a peer mentor training program, and applying for IMTPC Certification. Participants
will engage in discussion about certification requirements, share best practices, and complete
components of the IMTPC application process.
Route 6/6: En Route to Effective Learning Assistance Center Management
Liz Coleman, Lane Community College; Diana Garland, Missouri State University; Tina Kondopoulos Northeastern University ; Jon Mladic, Rasmussen College ; Rebecca Tedesco, San Jose State University
This interactive Institute is a collaborative presentation by five members of CRLA's Learning Assistance
Center Management SIG. We will discuss the top six traits of resilient learning assistance centers and
present six strategies for building resilient learning assistance programs, including how to build
resilience in students, student employees, and staff.
Implementing Inquiry-Based Coaching to Promote Student Success
Russ Hodges, John Segovia, Bryton McNeese; Texas State University
Through demonstrations and activities, participants will experience inquired-based coaching as a
holistic tool to help navigate pathways for academic success. Attendees will learn skills to listen
and observe students at a deeper level, ask powerful questions that promote critical thinking, and
work with students to overcome obstacles for success.
A Proven Route to Student Success in Literacy: Thematic Units
Sharon Hayes, Nancy Murray, Denise Parker, Nancy Parker; Community College of Baltimore County
Integrating reading, writing, and critical thinking equally is challenging. Thematic units can provide
the platform for literacy instruction. This workshop will focus on planning and implementation of thematic
units using backwards design. Presenters will share existing units and classroom-tested strategies, answer
questions, and assist participants in creating their own units.
The Principles of Academic Coaching: Train the Trainers
Kristen Rademacher, Marc Howlett; University of North Carolina at Chapel Hill
For over five years, presenters have delivered effective and comprehensive trainings on academic coaching
to university professionals. Their model of academic coaching is a powerful form of student support. This
session will train participants in the fundamental principles of academic coaching and guide them to implement
training for their staff.
Writing Workshop with Jimmy Santiago Baca: How To Write What You Mean & Mean What You Write
Jimmy Santiago Baca
We'll work with ease in writing, confidence in your wording, language and how to make it yours, how to
define your emotions, your dreams, your fears and come out on the other end enriched and purposeful.